Welcome to the Aiosyn support center. Please use this portal to raise support questions.
Product trial questions
Trying out our product and want more information? Select this and we'll be happy to answer your questions.
Required fields are marked with an asterisk*
{"xsrfToken":"475adbff0a17b18dbf22ca7bd2a8fab81df0ab6b_lout","branding":{"id":"3","key":"cs","name":"Aiosyn Customer Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4f2170","headerLinkHoverBGColor":"#4f2170","headerBadgeColor":"#4f2170"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Support Center","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Support Center","sharedPortalName":"Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#662d91","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7fc80895-1e49-40a9-855c-0b505d8cd986/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1OTczYzYzNi01ZjllLTQ2OGQtOTdjMi1mMDAzOWM0NmVkOWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdmYzgwODk1LTFlNDktNDBhOS04NTVjLTBiNTA1ZDhjZDk4NiI6WyJyZWFkIl19LCJleHAiOjE3NTIwMTM0NjgsIm5iZiI6MTc1MjAxMjg2OH0.0rE3Vdavz5mml7M_RWqnZQEMEoNt_7fOCOuPkc8clME&client=5973c636-5f9e-468d-97c2-f0039c46ed9a&height=300&mode=fit","bannerMediaApiFileId":"7fc80895-1e49-40a9-855c-0b505d8cd986","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"cs","projectId":10023,"serviceDeskId":3,"name":"Aiosyn Customer Support","description":"<p>Welcome to the Aiosyn support center. Please use this portal to raise support questions.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"13","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://aiosyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[4],"key":""},{"id":"15","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://aiosyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4],"key":""},{"id":"14","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://aiosyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"17","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://aiosyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[4],"key":""},{"id":"20","name":"Report an incident","descriptionHtml":"<p>Please use this form to report an incident related to one of our devices which negatively impacted patient safety or device performance. Include as much details as possible, including:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>The device in question</li>\n <li>Description of the incident</li>\n <li>What actions related to this incident</li>\n</ul>","callToAction":"Report an incident","introHtml":"<p>Any event related to patient safety, (cyber) security or device performance</p>","icon":10508,"iconUrl":"https://aiosyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[4],"key":""},{"id":"18","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://aiosyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[4],"key":""},{"id":"19","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://aiosyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[4],"key":""},{"id":"12","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://aiosyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[4],"key":""},{"id":"16","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://aiosyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[20,12,13,14,15,17,18,19]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f733b2f5-2e0f-31c3-91a4-ee98d15e78bc","appLinkName":"System Confluence","appLinkUrl":"https://aiosyn.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://aiosyn.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":3,"kbLinkDomainURLs":["https://aiosyn.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1OTczYzYzNi01ZjllLTQ2OGQtOTdjMi1mMDAzOWM0NmVkOWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIwMTQwNjgsIm5iZiI6MTc1MjAxMjg2OH0.fT2Z4NvieAWNiKjSKZ2jInZfCscDxrSgp459f9HpNjk","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"5973c636-5f9e-468d-97c2-f0039c46ed9a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":14,"projectId":10023,"issueType":{"id":"10081","name":"Support"},"form":{"name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","intro":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","instructions":"","icon":10541,"iconUrl":"https://aiosyn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/14","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/14","calendarParams":{"firstDay":0,"date":"2025-07-09T00:14:28+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f733b2f5-2e0f-31c3-91a4-ee98d15e78bc","appLinkName":"System Confluence","appLinkUrl":"https://aiosyn.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://aiosyn.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":3,"kbLinkDomainURLs":["https://aiosyn.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1OTczYzYzNi01ZjllLTQ2OGQtOTdjMi1mMDAzOWM0NmVkOWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIwMTQwNjgsIm5iZiI6MTc1MjAxMjg2OH0.fT2Z4NvieAWNiKjSKZ2jInZfCscDxrSgp459f9HpNjk","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"5973c636-5f9e-468d-97c2-f0039c46ed9a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}